Orders Generally Ship Within 48 hours unless noted below.
Most items will ship from our warehouse within 48 hours of receipt of your order provided it is received Monday through Friday prior to 2:00PM EST (Eastern Standard Time). Orders received after 2:00PM EST, or those received over the weekend, or on a national holiday will be shipped the following business day. Orders are shipped via Fedex, utilizing two-day or ground shipping options, depending on the size of your parcel.
When will my Order Arrive?
Most orders shipped via Standard Ground will in arrive within 3-5 business days. Orders shipped via Expedited Shipping will typically arrive within 1-3 business days.
How do I Track my Order?
Customers will be notified that the Fed-Ex tracking number has been posted via an Order Status Update e-mail. Orders shipped by other carriers may not be trackable.
Shipping to Alaska and Hawaii
Customers in Hawaii and Alaska are encouraged to contact us to request the actual shipping fees for any order.
APO/FPO Shipping
We will gladly ship to APO and FPO addresses. Please contact us via email with your order and where you would like it sent, and we will determine the appropriate letting us know exactly what you intend to order. We will then reply with the exact shipping charges.
International Shipping
We ship materials worldwide. International customers are encouraged to contact their own freight providers to organize international shipping.
SHIPPING RATES
US Flat Rate Shipping & Handling Cost: $13.95 (Excludes Hawaii, Peurto Rico, and Alaska)
Free Shipping: All orders over $100 in the U.S.: (Excludes Hawaii, Peurto Rico, and Alaska)
RETURN POLICY
I want to return my purchase! What do I do?
If you are not 100% satisfied with your purchase from ML Distribution you can return your item(s) for a full refund within 15 days of purchase. (Returns must be unused, in the state you received them and in the original packaging.)
Call MARBLELIFE customer service for a Return Authorization (RA) Number or email your request to quality@marblelife.com.
All returns must have a valid Return Authorization Number. Orders returned without a Return Authorization will not be refunded. Please do not return your order to the address from whence it was shipped. The return-to address will be provided with the Return Authorization Number assigned to you.
Make sure the merchandise is in its original packaging, and place it in a shipping box. Attach your label to the sealed box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.
Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
How long does it take for me to get a refund?
Once your return is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
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